wniFrequently Asked Questions
Users on wni ask about account setup, payment methods, game rules, and account security. This FAQ covers the most common topics we hear from players across Jakarta, Surabaya, Bandung, and Medan. Whether you're new to wni or already have an account, you'll find answers to questions about registration, deposits, withdrawals, and how our sportsbook and live-dealer markets work.
This page resolves most routine questions without requiring you to contact our support team. If your question isn't answered here, or if you need help with a specific account issue, our support team is available to assist. For legal and compliance details, see our Legal notice and Terms of Use
We recommend reading the relevant section below before opening an account or making your first deposit. If you're verifying your identity (KYC), check the account section for document requirements. If you're setting up a payment method, the payments section explains our supported options and typical processing windows.
- Account and registrationhow to start, KYC verification, password recovery, and account rules
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank virtual accounts
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports markets
- Security and supportaccount protection, data handling, and how to reach our team
Account and registration
No. Each person may hold only one active account on wni. If we detect multiple accounts linked to the same person (via email, phone number, payment method, or device), we will close all duplicate accounts and may forfeit balances. This rule applies across all regions where wni operates, including Jakarta, Surabaya, Bandung, and Medan. If you've forgotten your login details, use the password reset page instead of opening a new account.
KYC (Know Your Customer) verification requires a government-issued ID and proof of address. Accepted ID documents include a national ID card (KTP), passport, or driver's license. Proof of address can be a recent utility bill, bank statement, or official letter dated within the last three months. Upload clear, legible photos of both documents during registration. Our verification team reviews submissions within a few business days. If your documents are unclear or incomplete, we'll request resubmission via email.
Payments and transactions
Yes. We support deposits and withdrawals via virtual accounts (VA) for online payment, e-wallet, mobile banking, and local payment. When you request a deposit, we generate a unique virtual account number for your chosen bank. Transfer the amount to that VA, and your wni balance updates once the bank confirms the transaction. Withdrawals to bank accounts follow a similar process: we provide your bank details, and funds are transferred within a standard processing window. E-wallet options (online payment, e-wallet, mobile banking, local payment, online payment) and e-wallet are also available for faster processing.
Withdrawal requests are reviewed during our standard business hours. Processing time depends on your chosen method: e-wallet withdrawals (mobile banking, local payment, online payment) typically complete within a few hours; bank transfers may take one to two business days. During holidays like Idul Fitri or Idul Adha, processing may take longer. Once we approve your request, the funds are sent to your payment method. You'll receive a confirmation email with a reference number. If your withdrawal hasn't arrived after the expected window, contact our support team with your reference number.
Game rules and markets
We cover major football leagues and tournaments including Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other international competitions. We also offer markets on badminton, MotoGP, and other sports. Each market includes standard bet types (match result, over/under, handicap) and live-betting options during matches. Our sportsbook updates odds in real time. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are available alongside sportsbook markets. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments.
Free bets and free spins are promotional offers that may be credited to your account under specific conditions (e.g., after your first deposit or during special events). Free bets can be used on eligible sportsbook markets; free spins apply to slot games. These offers carry terms and conditions, including minimum odds, wagering requirements, and expiry dates. When you receive a promotional offer, we'll send you an email with full details. Check your account promotions section to see active offers and their terms. Not all players receive the same offers, and availability varies by region and account status.
Security and support
We protect your personal and financial data using industry-standard encryption and security practices. Your account information, payment details, and transaction history are stored securely and accessed only by authorized wni staff for account support and compliance purposes. We do not sell or share your data with third parties for marketing. For full details on how we collect, use, and protect your information, see our Privacy policyIf you have concerns about your data or suspect unauthorized access, contact our support team immediately.
Our support team is available to help with account questions, payment issues, and technical problems. You can reach us via email or through the contact form on our website. We respond to inquiries during standard business hours. For urgent issues, include "urgent" in your subject line. Provide your username and a clear description of your issue so we can assist quickly. We also maintain a help section within your account dashboard with common troubleshooting steps. If you're unable to log in, use the password reset page or contact support with your registered email address.